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At Quality Items Online, we are committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, subscribe to communications, or make a purchase.

1. Information We Collect

We may collect personal information including your name, email address, phone number, billing and shipping address, payment details, IP address, browser type, and purchase history.

2. How We Use Your Information

Your information is used to:

• Process and fulfill orders
• Provide customer support
• Send order confirmations and shipping updates
• Improve website performance and user experience
• Send marketing communications (only if you opt in)

3. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance site functionality, analyze traffic, and personalize content. You may disable cookies in your browser settings, though some features may not function properly.

4. Data Sharing

We do not sell your personal information. We may share data with trusted third-party service providers such as payment processors, shipping carriers, and analytics platforms strictly for business operations.

5. Data Security

We implement industry-standard security measures including SSL encryption and secure payment gateways to protect your data from unauthorized access, misuse, or disclosure.

6. Your Rights

You may request access to, correction of, or deletion of your personal information. To exercise these rights, please contact us through our Contact page.

7. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on this page with the revised date.

Welcome to Quality Items Online. By accessing or using our website, you agree to be bound by these Terms of Service and all applicable laws and regulations.

1. Use of Website

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the site.

2. Account Responsibility

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

3. Orders & Payments

All orders are subject to acceptance and availability. We reserve the right to cancel or refuse any order. Payments must be completed through approved secure payment methods before order processing.

4. Pricing & Product Information

We strive for accuracy, but errors in pricing or descriptions may occur. We reserve the right to correct errors and cancel affected orders if necessary.

5. Shipping & Delivery

Delivery times are estimates and not guaranteed. Quality Items Online is not responsible for delays caused by carriers, customs, or unforeseen circumstances.

6. Intellectual Property

All content on this website, including logos, text, graphics, and images, is the property of Shop Genix Market and protected by intellectual property laws.

7. Limitation of Liability

Quality Items Online shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products.

8. Governing Law

These Terms are governed by the applicable laws of the jurisdiction in which our business operates.

Customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return or refund subject to the terms below.

1. Return Eligibility

Items must be unused, in original packaging, and returned within 30 days of delivery. Proof of purchase is required.

2. Non-Returnable Items

• Gift cards
• Downloadable or digital products
• Personal care or hygiene items (if opened)
• Final sale or clearance items

3. Refund Process

Once we receive and inspect your return, we will notify you of approval or rejection. Approved refunds will be issued to the original payment method within 5–10 business days.

4. Exchanges

We replace items only if they are defective or damaged. Contact our support team within 48 hours of receiving the item for assistance.

5. Return Shipping

Customers are responsible for return shipping costs unless the item received was defective or incorrect.